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How We Protect What You Share With Us

When you create an account or make a deposit through DANA, OVO, or GoPay, you share personal details with us.

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DATA HANDLING PRACTICES

How We Store, Secure, and Manage Your Information

We handle your data with a clear internal framework covering collection, storage, access, and eventual deletion. Every step is designed around keeping your account safe while making sure transactions via DANA, OVO, or GoPay process smoothly. Below are the specific areas we manage and how each one works in practice.

Encrypted Storage

All personal and financial data is encrypted at rest and in transit. When you submit payment credentials or identity documents, they pass through secured channels before reaching our storage infrastructure — no plain-text transmission at any stage of the process.

Cookie Management

We use functional cookies to keep your session active and analytics cookies to understand how the lobby is used.

Account Security

Your account is protected by encrypted password storage and session-based authentication. If you log in from a new device, we flag the session and may ask for additional verification through your registered phone number before granting full access to your…

Data Retention

We keep transaction records for as long as applicable obligations require. Session data and browsing logs rotate on a shorter schedule. Once retention periods expire, data is permanently purged from active systems and backups within a defined clearance window.

Third-Party Sharing

We share data only where necessary to complete a service you requested — payment processors receive transaction details to clear your DANA, OVO, or GoPay deposit, and identity verification partners receive documents solely to confirm your account.

Access and Deletion Requests

You can request a full export of your stored data or ask for account deletion at any time. Requests are handled through live chat or email support.

REACH OUR TEAM

How to Contact Us About Your Data

If you have a question about how your data is handled, want to request access to your stored information, or need to correct something on file, our support team is available through multiple channels. We respond to privacy-related queries as a priority because your confidence in how we handle data is something we take seriously.

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Live Chat

Open the chat widget from any page on the platform. Select the privacy category when prompted and you will be connected to an agent who can walk you through data requests, account verification queries, or deletion procedures in real time.

Email Support

Send your request to our support email address listed in the account settings area. Include your registered email and a brief description of what you need — data export, correction, or removal — and expect a written confirmation once your request is processed.

Account Settings

Inside your account dashboard, navigate to the privacy section where you can view active sessions, manage cookie preferences, and submit a formal data access request directly without needing to contact an agent separately.

What You Ask Us Most About Data and Privacy

We receive privacy questions regularly from account holders across Indonesia. These are the ones that come up most often, answered directly so you do not need to parse legal language or dig through multiple pages to find what matters.

We collect your name, email address, phone number, and the payment method you register (DANA, OVO, or GoPay credentials). During identity verification for withdrawals, we may also request a photo ID. Device type and IP address are recorded automatically when you log in.

Your phone number is used for session verification when you log in from a new device and for transaction confirmations. Your email is the channel through which we send account updates, password reset links, and responses to any data requests you submit.

Only when required to complete a service. Payment processors receive transaction data to clear deposits and withdrawals. Identity verification partners see documents you submit during account checks. We do not sell data or share it for advertising purposes with any external party.

Log into your account and navigate to the privacy section in settings, or contact support via live chat or email. After verifying your identity, we provide a downloadable file containing all personal and transactional data associated with your account.

Yes. Submit a deletion request through live chat or email support. Once we verify your identity, the account and its data are queued for permanent removal. Active balances need to be withdrawn before deletion can proceed, and transaction records may be retained where legally required.

Transaction records are retained for the duration required by applicable regulations in eligible regions. Once that period expires, records are purged from active systems and cleared from backups within a defined window. Session and browsing data rotates on a shorter schedule.

We use functional cookies to maintain your login session and analytics cookies to understand platform usage patterns. You can disable analytics cookies in your account settings without losing access to games, deposits, or withdrawals — functional cookies remain active to keep your session stable.

When you initiate a deposit through DANA, OVO, or GoPay, credentials pass through encrypted channels directly to the payment processor. We do not store your full e-wallet PIN or password on our servers — only a tokenised reference that confirms the transaction link between your wallet and your account.

If we detect unauthorised access to systems containing personal data, we notify affected account holders through their registered email and provide clear guidance on next steps, including password changes and wallet verification checks, within a timeframe appropriate to the severity of the incident.

The same privacy protections apply regardless of whether you access the platform from Batam, another city in Indonesia, or elsewhere. Availability of our services depends on local law and eligible regions, but data handling standards remain consistent across all access points.

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